new Appointment Reminder system errors

new Appointment Reminder system errors

Our practice has recently migrated to a new electronic medical record system which has a new appointment reminder system. This reminder system seems to be causing confusion to our patients because it implies that the appointment is in person at our office. Your appointment is as I have set up with you. If it’s virtual it’s virtual do not come to the office. Unfortunately I am unable to edit this reminder to make it clearer and so I am hoping that this message on my website clears things up. The reminder is good for the time and date of our next appointment and that’s all. Ignore location.

Also, we do not have a patient portal set up so if you have a virtual appointment it is through the usual platform. We have been using these past several years called.Doxy